This policy explains how Luncta (“we”, “us”) collects and uses your personal information when you visit luncta.com, place an order or contact us.

Information we collect

• Order details: your name, phone number, delivery address, email and the products you order
• Messages: what you send us on WhatsApp, by email or through our contact and quote forms, including any photos
• Payment details: handled by our payment providers. We do not store card numbers.
• Device and usage information: such as your browser, IP address and the pages you visit, collected through cookies

How we use your information

• to process, deliver and support your orders, returns and warranty claims
• to send order updates by WhatsApp, SMS or email
• to answer questions and quote requests
• to send offers, only if you have agreed. You can opt out at any time.
• to improve our website and prevent fraud

Who we share it with

We share only what is needed with:

• courier companies, to deliver your order
• payment providers, to process payments
• Shopify, which hosts our online store
• advertising and analytics services such as Google and Meta, to measure and improve our ads

We never sell your personal information.

Cookies

Our website uses cookies to keep your cart, remember your preferences and understand how the site is used. You can block or delete cookies in your browser settings, but some parts of the site may not work properly.

How long we keep it

We keep order records for as long as needed for accounting, tax and warranty purposes, and delete or anonymise information we no longer need.

Your choices

You can ask us to show, correct or delete the personal information we hold about you, or to stop sending you marketing messages. Contact us using the details below.

Keeping it safe

We use reasonable safeguards to protect your information. No website or online service is completely secure, so please contact us if you think your information has been misused.

Changes to this policy

We may update this policy from time to time. The latest version is always on this page.

Contact

WhatsApp: [03XX-XXXXXXX] · Email: [sales@luncta.com] · [Street], [Area], Lahore, Pakistan