Refund Policy

We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, please review our refund policy below.

Return Window

We accept returns within 30 days of the delivery date. Items must be returned in their original condition — unused, unworn, and with all original tags and packaging intact.

How to Initiate a Return

1. Contact our support team at info@luncta.com within 30 days of receiving your order
2. Provide your order number and reason for return
3. Our team will provide you with a return authorization and instructions
4. Ship the item(s) back using a trackable shipping method

Refund Process

Once we receive and inspect your return, we will notify you via email. If approved, your refund will be processed within 5–7 business days to your original payment method.

Non-Refundable Items

The following items cannot be returned or refunded:

• Items marked as "Final Sale"
• Digital products or downloadable content
• Gift cards
• Items that have been used, washed, or altered
• Items returned after the 30-day window

Exchanges

We offer exchanges for different sizes or colors, subject to availability. Please contact our support team to arrange an exchange.

Damaged or Defective Items

If you received a damaged or defective item, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or we made an error with your order. We recommend using a trackable shipping service as we are not responsible for lost return packages.

Contact Us

For any questions about returns or refunds, contact us at info@luncta.